What you’ll do:

• Overall accountability and oversight of the Dispatch and Operations Department including OCC Duty Managers, Operations Controllers, Airside Offices, Gate Coordinators and Tow Team.
• Achieving performance service level agreements and timely aircraft departure.
• Motivating and supervising a team of Gate Coordinators to ensure smooth running of the dispatch operation.
• Monitoring of staff absence.
• Staff training, development and performance reviews.
• Manage and ensure that all health and safety in the workplace is adhered to.
• Maintain a healthy and disciplined workforce.
• Ensure Gate Coordinators and all necessary GGS equipment is allocated correctly.
• Maintain the relationship with ATC, CLC, GAL, Airlines and Service Partners to ensure efficient and productive operational performance.  
• Ensure that all CAA & Gatwick Airport Limited Byelaws are complied with at all times.
• Maintain all aircraft schedules / databases / reporting and messaging protocols.
• Raise, Investigate and Answer GSR’s in AIR or any Airline reporting system.
• Adhere to department budget, managing overtime spend.
• Maintain appropriate staffing levels in accordance with Airline SLA and GGS Department Budget.

What you’ll bring to Gatwick Ground Services:

• The successful applicant will be able to demonstrate excellent communication skills in order to convey information to staff and other parties, using written and oral skills.
• Good people skills are required in order to motivate and lead effectively in difficult situations while under operational pressure.
• A Pro-Active Approach and forward thinking attitude to move the department forward and make improvements.
• You should have a high standard of personal expectation and the ability to lead by a professional example.

Your experience:

• At Least 8 years experience in an Ground Handling environment , at least 5 years experience in Dispatch and Operations.
• You will require a detailed knowledge of Dispatch, Load Control, AAA / ACDM’s.
• A good knowledge of our current customer requirements / SLA’s is essential.
• A good working knowledge of all Systems used by GGS.
• Full UK manual driving licence 

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

Salary: Between £50,000 and £53,000 dependent on experience, as well as eligibility to our Management Variable Pay Scheme.

Key benefits include:

• Access to discounted flights known as hotline fares, standby tickets and concessions with British Airways and other code share airlines
• Health benefits including free winter flu jab and access to the HSF Health Plan
• Cycle to work scheme
• Free staff parking
• Discounts on public transport and airport food vendors
• A generous leave allowance, increasing annually for the first 5 years of employment
• Pension scheme